Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with your video, email us at info@growingupvideo.com within 30 days of your purchase with your order email and purchase date, and we'll refund you, no questions asked. Refunds are issued to the original payment method. Once issued, a refund usually reaches you within a few business days, depending on your bank or payment method.

Abuse prevention: this guarantee is meant for genuine one-off dissatisfaction, not a way to get repeated free videos. We may decline a refund if your account has a history of refunded purchases or otherwise shows a pattern we reasonably consider abusive.

2. How to Request a Refund

1. Email info@growingupvideo.com from the address you used to buy.
2. Include your order email and the purchase date. An order or receipt number helps but is not required.
3. We'll reply by email and confirm once the refund has been issued.

You do not need to give a reason. If something specific went wrong with your video, telling us helps us fix it, but it is not a condition of the refund.

3. What You're Buying

Purchases are one-time credit purchases, not a recurring subscription. There is nothing to cancel and you will never be billed again automatically. A credit you have bought but not yet spent on a video stays on your account and can be refunded under the guarantee above. The one exception is an account we close for a breach of our Terms of Service, where unspent credits are forfeited.

4. Failed or Unusable Videos

If a video fails to generate, the credit is returned to your account automatically and you can try again at no extra cost. If that doesn't happen, or the result is unusable, email us and we'll either fix it or refund you.

Every order also includes a number of free transition redos, so you can regenerate an individual transition you're unhappy with without paying again. The number depends on the package you bought and is shown on your video's page.

5. Chargebacks

Please email us before opening a dispute with your bank or card issuer. A refund from us is faster than a chargeback, and we'd rather solve the problem directly.

6. Contact

• Email: info@growingupvideo.com
• Address: Israel